Click the link below to listen to my recent interview with Christine Till, BC Mentoring Mistress.
Hear what makes myself and KST "tick" and learn a little more about what you can expect when you do business with KST!
I hope you find it informative and entertaining!
KST Telemarketing – Kat Sloan
Kat
Wednesday, July 27, 2011
Wednesday, May 18, 2011
Encore Presentation - Mastering Your Elevator Pitch
In April I conducted the seminar, Mastering Your 30 Second Elevator Pitch. It was a fantastic fun filled evening and the participants came up with elevator pitches that really worked for their business.
Since then, I have had requests for another seminar. Therefore I have added a few dates for you to choose from:
May 26
June 2
June 16
June 23
The focus will be helping you to create an elevator pitch you can use when networking to give your potential clients an accurate idea of what your business can do for them.
Time: 6:30-8pm - Registration: 6-6:30pm
Location: KST office
Cost: $20
Call 604-953-1171 or email kstadmin@telus.net SUB: Seminar to book your reservation. Address and directions will be emailed with registration confirmation.
Seating is limited and they fill up fast so book early.
Looking forward to seeing you there!
Kat
Since then, I have had requests for another seminar. Therefore I have added a few dates for you to choose from:
May 26
June 2
June 16
June 23
The focus will be helping you to create an elevator pitch you can use when networking to give your potential clients an accurate idea of what your business can do for them.
Time: 6:30-8pm - Registration: 6-6:30pm
Location: KST office
Cost: $20
Call 604-953-1171 or email kstadmin@telus.net SUB: Seminar to book your reservation. Address and directions will be emailed with registration confirmation.
Seating is limited and they fill up fast so book early.
Looking forward to seeing you there!
Kat
Annual Spring Into Summer Event
KST is now offering our annual Spring into Summer event. Get a 25% discount on your choice of any of the following services:
Appointment Setting: 25% off a 20 hour package.
Email campaign: Save 25% on an email package.
Multi-media:
Photography: Save 25% on a 1 hr photo session to update your headshots (includes photo CD and touch-ups)
Web Videos: 25% off the creation of a 2-5 minute video for You Tube or your website.
Contact our office at 604-953-1171 or email kstadmin@telus.net for more details.
Appointment Setting: 25% off a 20 hour package.
Email campaign: Save 25% on an email package.
Multi-media:
Photography: Save 25% on a 1 hr photo session to update your headshots (includes photo CD and touch-ups)
Web Videos: 25% off the creation of a 2-5 minute video for You Tube or your website.
Contact our office at 604-953-1171 or email kstadmin@telus.net for more details.
Tuesday, April 19, 2011
Perfecting Your 30 Second Elevator Pitch
Does your elevator pitch need some work? Perhaps you don't have a pitch yet?
What key words can you use to best describe what you do? What are some hook messages you can use to attract potential customers? Lern the answers to these questions and more as Kat walks you through the steps to create an elevator pitch that you can use when networking to potential customers.
Kat will be holding an exclusive, limited engagement seminar on April 28 that will provide you with the tools neccesary to create your personal pitch. This interactive seminar will give you the opportunity to brainstorm with other like-minded business people as you help each other create your masterpieces.
Seating is limited to 10 and a reservation is required.
Call 604-953-1171 to reserve your seat. Or register by email: kstadmin@telus.net Subject: Seminar
Date: April 28
Time 6pm registration, 6:30pm start
Length: 2hrs
Location: KST Office - 15832 111Ave Surrey (Fraser Heights)
Cost: $20
Seats available: 10 total
*** If you are interested in working on your pitch but are unable to attend the date above, one-on-one sessions are also available. ***
What key words can you use to best describe what you do? What are some hook messages you can use to attract potential customers? Lern the answers to these questions and more as Kat walks you through the steps to create an elevator pitch that you can use when networking to potential customers.
Kat will be holding an exclusive, limited engagement seminar on April 28 that will provide you with the tools neccesary to create your personal pitch. This interactive seminar will give you the opportunity to brainstorm with other like-minded business people as you help each other create your masterpieces.
Seating is limited to 10 and a reservation is required.
Call 604-953-1171 to reserve your seat. Or register by email: kstadmin@telus.net Subject: Seminar
Date: April 28
Time 6pm registration, 6:30pm start
Length: 2hrs
Location: KST Office - 15832 111Ave Surrey (Fraser Heights)
Cost: $20
Seats available: 10 total
*** If you are interested in working on your pitch but are unable to attend the date above, one-on-one sessions are also available. ***
Wednesday, April 6, 2011
Fraser Valley Chamber Of Commerce Trade Show
I am really looking forward to attending this event today. Who wouldn't be? 180 vendors, 1,000 business owners/professionals in attendance, getting reaquainted with old contacts and making new ones. Very exciting! This is networking at it's finest. I am very excited. If you are attending as well look for me and we can chat. I look forward to seeing you there and learning about your business! Until then... :) Kat
Tuesday, March 22, 2011
Is customer service becoming customer dis-service? Part 1
Ask yourself this question: "Have I ever had a negative experience when I have called a customer service call centre?" I will bet the answer you give will be "Yes!"
It seems like more and more call centres are supplying their customers with negative customer service. Have the days of calling a company and speaking to a live human being who speaks to you respectfully, with manners and with the focus on being helping you with your questions and concerns gone the way of the Dodo bird? It feels like that. I, personally, have had many negative experiences in dealing with large corporations and their customer service staff. It almost seems as if many major companies no longer care if their customers are happy, they want their bottom line to be about numbers, which their customers have become. It's as of they no longer care what is good for the customers, only what is good for their bank accounts. But what they seem to be over looking is that by treating their customers this way it makes for unhappy customers. And unhappy customers make for negative word-of-mouth advertising, which is one of, if not the most detrimental things that affects your business.
So, how then, do you prevent this from happening to your company? Well the answer is simple: ensure your customer service reps are making your customers feel like they are the most important people in the world to your business, which they are! The old saying still rings true, "The customer is always right." Even if they are wrong, and you know they are, you still make them feel like they are right and come to a suitable conclusion for their needs without making them feel dismissed and ingored. Believe it or not, that is not hard to achieve.
More to come.
It seems like more and more call centres are supplying their customers with negative customer service. Have the days of calling a company and speaking to a live human being who speaks to you respectfully, with manners and with the focus on being helping you with your questions and concerns gone the way of the Dodo bird? It feels like that. I, personally, have had many negative experiences in dealing with large corporations and their customer service staff. It almost seems as if many major companies no longer care if their customers are happy, they want their bottom line to be about numbers, which their customers have become. It's as of they no longer care what is good for the customers, only what is good for their bank accounts. But what they seem to be over looking is that by treating their customers this way it makes for unhappy customers. And unhappy customers make for negative word-of-mouth advertising, which is one of, if not the most detrimental things that affects your business.
So, how then, do you prevent this from happening to your company? Well the answer is simple: ensure your customer service reps are making your customers feel like they are the most important people in the world to your business, which they are! The old saying still rings true, "The customer is always right." Even if they are wrong, and you know they are, you still make them feel like they are right and come to a suitable conclusion for their needs without making them feel dismissed and ingored. Believe it or not, that is not hard to achieve.
More to come.
Coming up!
I am happy to announce that I will be guest speaking at the Valley Women's Network Langley Daytime chapter's next luncheon on April 13.
I will be covering the topic of how to sell/promote yourself by improving your 30 second elevator script. My goal is to aid women in business better promote themselves with some of the tips and ticks I have learned over the last 20 years. I will be using a fun approach to self promotion.
I encourage women to come join us at the Langley Chapter luncheon on April 13. It is going to be a fun meeting full of laughter and learning!
Register today at: http://www.valleywomensnetwork.com or email me at katsloan@telus.net with your information and I will sign you up.
I look forward to seeing you on the 13th!
Have a fantastic business day!
Kat
I will be covering the topic of how to sell/promote yourself by improving your 30 second elevator script. My goal is to aid women in business better promote themselves with some of the tips and ticks I have learned over the last 20 years. I will be using a fun approach to self promotion.
I encourage women to come join us at the Langley Chapter luncheon on April 13. It is going to be a fun meeting full of laughter and learning!
Register today at: http://www.valleywomensnetwork.com or email me at katsloan@telus.net with your information and I will sign you up.
I look forward to seeing you on the 13th!
Have a fantastic business day!
Kat
What's New?
It has been an incredible start to the year here at KST!
Our office moved into a beautiful new location at the end of January and we are nicely settled in. Our bright and spacious office is now located in Fraser Heights, Surrey. Luckily our phone numbers and email addresses have remained the same making it just as eay to reach us as it was before!
We have also had some additions to the services we now offer our clients as well. In January we introduced our Photography department, offering a wide variety of art pictures, perfect for office decore. Our photography services can also be booked for parties, charity events, weddings, head shots and more! The addition of our photography department is just one more way we are expanding to better suit your business needs.
Her is a list of the services we offer to aid in your business growth:
Virtual Assistant services
Appointment setting
B2B Cold Calling/Follow-up calls
Database Creation
Web Media (Videos)
Website Design
Photography
Email Blasts
Surveys/Information Collection
Call us today to fond out how your business can benefit from our services.
Have a fantastic business day!
Kat
Our office moved into a beautiful new location at the end of January and we are nicely settled in. Our bright and spacious office is now located in Fraser Heights, Surrey. Luckily our phone numbers and email addresses have remained the same making it just as eay to reach us as it was before!
We have also had some additions to the services we now offer our clients as well. In January we introduced our Photography department, offering a wide variety of art pictures, perfect for office decore. Our photography services can also be booked for parties, charity events, weddings, head shots and more! The addition of our photography department is just one more way we are expanding to better suit your business needs.
Her is a list of the services we offer to aid in your business growth:
Virtual Assistant services
Appointment setting
B2B Cold Calling/Follow-up calls
Database Creation
Web Media (Videos)
Website Design
Photography
Email Blasts
Surveys/Information Collection
Call us today to fond out how your business can benefit from our services.
Have a fantastic business day!
Kat
Subscribe to:
Posts (Atom)
